Reference

What jadiking Does With Your Personal Information

When you open an account with us, we collect only the data we actually need — your contact details, account activity, and payment records from methods like Touch 'n Go eWallet, Boost, or GrabPay.

Account data onlyNo third-party sellingPayment records protectedYou can request your dataClear retention periods

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PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, update, or remove your personal data, our support team handles privacy requests directly. You can reach us through live chat on the site, by email, or through our account help channel. We aim to acknowledge your request and respond with a clear next step — not a generic reply.

Team online

Live Chat

Start a live chat session from any page on jadiking. Our account team can confirm your identity and begin your data request in the same conversation.

Email Support

Send your privacy request to our support email. Include your registered email address and the specific data action you are requesting so we can process it without delays.

Account Help

Log in to your account and access the help section to raise a privacy ticket. This keeps your request linked to your verified account record from the start.

What We Collect and Why We Collect It

jadiking Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information in three main ways: what you give us directly when registering, what we record automatically as you use the platform, and what we receive when a payment clears through Touch 'n Go eWallet, Boost, or GrabPay. Registration data includes your name, email address,

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phone number, and the preferred currency — ringgit (RM). Transaction records are tied to your account wallet, so we can verify deposits and process withdrawals accurately. We also log device type and browser session data to keep your account secure and to resolve any access issues
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quickly. We do not collect data beyond what is necessary for these functions. Our platform is accessible where local law in Malaysia permits, and data handling follows applicable legal requirements in supported regions. Players in George Town and elsewhere access the same account protections. If you
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fund your account via DuitNow or FPX, those transaction references are stored solely for reconciliation — we do not share them with advertisers or unrelated third parties.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We use a combination of technical controls and operational policies to protect your data at every stage — from the moment you register to the point your account is closed. Your payment references from Touch 'n Go eWallet or Boost are stored with access controls limiting who inside our team can view them. Cookies on the site are used for session management and account security; they are not used to build advertising profiles. We keep your data for as long as your account is active, plus the period required by applicable financial record rules in Malaysia. After that, data is deleted or anonymised.

Cookie Use

Cookies on jadiking manage your login session and detect unusual account access patterns. They are not shared with advertising networks or used for cross-site tracking.

Account Security

Your account is protected by password authentication and, where enabled, a one-time PIN sent to your registered mobile number. We do not store your PIN after verification.

Data Retention

We hold your account data and transaction history for the period your account is open. Once you request closure, we follow applicable retention rules before permanent deletion.

Third-Party Access

We share data only with payment processors — such as those handling GrabPay or DuitNow transactions — and only to the extent needed to complete your transaction or meet legal requirements.

Your Privacy Rights — Common Questions

These are the questions we get most often about how your data is managed on this platform. If your question is not covered here, our support team can give you a direct answer through live chat or email.

We collect your name, email, phone number and preferred currency. When you make a deposit via Touch 'n Go eWallet or GrabPay, the transaction reference is also stored against your account for reconciliation.

Yes. Contact us through live chat or email with your registered account details and we will prepare a summary of the data we hold. We handle these requests directly — no third-party form required.

We do not sell your data. We share it only with payment processors — covering Boost, GrabPay, FPX and DuitNow — strictly to process your transactions and meet any legal obligations in Malaysia.

Cookies keep your session active while you browse and flag unusual login attempts. We do not use cookies to track you on other websites or pass your activity to advertising platforms.

After account closure, we retain records for the minimum period required under applicable financial regulations in Malaysia. Once that period ends, your data is deleted or anonymised from our systems.

Log in and use the account help section to raise a data correction or deletion request, or send us an email with your account details. We will confirm receipt and follow up with the specific steps needed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appjadiking App AccountRegister

What jadiking Does With Your Personal Information

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Help

Data Handling, Cookies, Security and Retention

Cookie Use

Account Security

Data Retention

Third-Party Access

Your Privacy Rights — Common Questions

01 What personal data does jadiking collect when I register?

02 Can I request a copy of the data jadiking holds on me?

03 Does jadiking share my data with other companies?

04 How do cookies work on jadiking?

05 How long does jadiking keep my account data after I close my account?

06 How do I ask jadiking to delete or correct my personal data?

Privacy Policy

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